Here’s the Secret to Communicating With Irrational, Angry or Crazy People

TIME

We all have to deal with our share of hotheads and crazies. What does research say works with them?

First off, you can’t get angry too. Because then there are two crazy people arguing. While very entertaining to onlookers, this doesn’t accomplish much.

Tell yourself they are having a bad day and that it’s not about you:

Telling yourself that an angry person is just having a bad day and that it’s not about you can help take the sting out of their ire, a new study suggests… the researchers monitored participants’ brain activity and found that reappraising another person’s anger eliminated the electrical signals associated with negative emotions when seeing angry faces.

They’re being crazy. You’ll want to shut them up or talk over them. Don’t. It’s a natural reaction but it doesn’t work.

[time-brightcove videoid=3976375908001]

They don’t think they’re wrong. They’ll just interpret it as a…

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